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- I want to cancel my subscription. What should I do?
- What is the refund policy?
- How often will I be charged for your services?
- My credit card was not accepted. What's the problem?
- What is my CVV number?
- How do I know if my purchase was succesful?
- When will my credit card be charged?
- Is it safe to enter my private information at your site?
- What payment methods are available?
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- How can I download and install the program?
- The License Key you have given me says that it is invalid.
- I receive the message that 'email address is invalid or is not in our database'. Why?
- How do I update the definitions for Security Sphere 2012?
- How can I register the program?
- Is it possible to install Security Sphere 2012 on multiple computers with one license?
- I've made an online purchase but I never received an e-mail with download instructions.
- I think I've lost my License Key. What should I do?
- When will I receive my License Key information after purchase?
Send a request to our support service at Support
Page, and we will cancel your membership at no extra fees. All we need is
your registration e-mail address and order ID. Make sure you provide complete
and accurate information. ↪ Back
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If for any good reason our product is not what you
expected, you can ask us for a refund within 30 days after your purchase. We
offer 30-day money back guarantee. ↪ Back
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We provide three different
licences:
- $59,90 - 1 Year limited
- $69,95 - 2 Year limited
- $83.00 - Lifetime (unlimited)
At the expiration of the first two types of licenses (which are limited for 1 or 2 years), your subscription WILL NOT be renewed automaticaly. ↪ Back to the top
- $59,90 - 1 Year limited
- $69,95 - 2 Year limited
- $83.00 - Lifetime (unlimited)
At the expiration of the first two types of licenses (which are limited for 1 or 2 years), your subscription WILL NOT be renewed automaticaly. ↪ Back to the top
If you are a new customer and are
getting message "Transaction Error. Your card number, address or secure code may
be invalid." during your purchase, make sure that:
- All fields in the order form are filled.
- The card number, expiration date, and security code (3 numbers on the back of the card) are correct.
- Your phone number includes your area/city code and number with no spaces or dashes. (Your contry code will be assigned automatically).
- Your e-mail address is complete and correct.
- You provided your BILLING address (where bank sends staments to)
- If your card is enrolled in Verified by Visa or MasterCard SecureCode please make sure you provide associated PIN code. Otherwise your transaction will be declined.
- Your card account has enought balance for this purchase.
Also, do not use proxy servers and leave cookies enabled. A decline may also mean your card has already been processed and you attempt to provide duplicate transaction. ↪ Back to the top
- All fields in the order form are filled.
- The card number, expiration date, and security code (3 numbers on the back of the card) are correct.
- Your phone number includes your area/city code and number with no spaces or dashes. (Your contry code will be assigned automatically).
- Your e-mail address is complete and correct.
- You provided your BILLING address (where bank sends staments to)
- If your card is enrolled in Verified by Visa or MasterCard SecureCode please make sure you provide associated PIN code. Otherwise your transaction will be declined.
- Your card account has enought balance for this purchase.
Also, do not use proxy servers and leave cookies enabled. A decline may also mean your card has already been processed and you attempt to provide duplicate transaction. ↪ Back to the top
For Visa/Mastercard, the three-digit CVV number is printed
on the signature panel on the back of the card immediately after the card's
account number. For American Express, the four-digit CVV number is printed on
the front of the card above the card account number. ↪ Back
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After purchasing Security Sphere 2012 you will receive a
confirmation e-mail with all the information regarding your purchase, including
your Order Number and price of product. Please make sure you provide correct
e-mail address during checkout process. ↪ Back
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We want to make sure you received, registered, and
activated your product prior to processing any payment. Therefore your card will
be charged only if our system will show successful registration of your license.
According to our Privacy policy, all information received
is 100% secure and safe. This is guaranteed by SSL encryption and non-disclosure
policy. All credit card transaction information is sent from your browser to our
servers via secure encrypted connections. ↪ Back
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You can safely enter your credit card number through our
secure server, which encrypts all submitted information and sends it directly to
the processing company. We do not have access to your payment and personal
information. ↪ Back
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First, you need to download the installation file from http://systemtoolonline.com/download.php
After the installation file was successfully saved, run it and follow the
instructions. The Security Sphere 2012 icon will appear on your desktop. ↪ Back to
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The license key is a long sequence of letters and numbers
that can be easily confused when typed. Please make sure you make no mistypes in
your code, like "five" and "s", or "zero" and "o". Better copy and paste it
instead of typing. You can also contact our customer support. ↪ Back
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Please make sure it is Security Sphere 2012 that you're
trying to register. Many users try to register some other software with our
serial keys. If you mistakenly purchased our license, please contact our support
department. ↪ Back
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Run the program, go to Update tab and click 'Check for
updates'. The program will automatically check whether you need to update your
spyware database. If the updates are available, you will be offered to download
and install them. ↪ Back
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After you purchase the license key and successfully
installed the program, run it and click the 'Registration' button at the top of
the main window of the program, enter the key into the corresponding field and
press 'Activate'. If everything is correct, you will get the 'Thanks for
registration!' message. If anything was wrong, a 'Sorry, the registration key is
invalid' box will appear. If there is no 'Registration' button, but only
'Support' and 'Update' buttons, then your program is already registered. But if
it still has limited functionality (i.e. is unable to remove threats), please
contact our support department. ↪ Back
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Buying of Security Sphere 2012 with a single license means
that it must be installed on one PC at a time. If you wish to install it on
another system, first you have to uninstall it from the previous system. Or else
you could purchase multiple licenses of Security Sphere 2012. ↪ Back
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After we process your order, receipts are sent immediately
and automatically. Make sure your internet connection is working and your ISP
does not have a firewall or antispam-software which may cause problem with
e-mail delivery. You should also check whether the email address you entered is
correct. If the problem persists, contact our support department or use the
password reminder form. ↪ Back
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You can request your reg key to be resent to the email
address you used when placing the order. To do this, click on the appropriate
link below. To get a copy of your license key, please please email to usIf
you've changed your e-mail address since ordering the product, please contact
customer service and provide your name, your previous e-mail address, the
product name, the sale/order number (if it's known). ↪ Back
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If your order is approved you should receive your license
key information via email almost instantly, although due to possible delays it
might take up to 12 hours. Make sure to check your Bulk (or Spam) e-mail folder.
Feel free to contact our Help Desk if you did not receive confirmation e-mail. ↪
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Sure! Just use our contact form to send an instant message
to our support department. Please be assured all issues are addressed within
shortest possible time. Make sure you provide us with as many relevant details
about your problem/order as possible so we may locate your order fast (i.e. you
can provide your name, email address, and last 4 digits of the card for faster
assistance, etc). ↪ Back
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In most cases, your problems are
caused by the following reasons:
- No Internet connection. Please make sure your connection is up and working before you run LiveUpdate.
- Firewall / Proxy Server. You may need to temporarily disable your firewall or proxy server to perform Live Update. These could see the update function as a malicious process.
If it is possible, place SystemSecurity's executable 'SystemSecurity.exe' on your firewall or proxy server's 'Allowed Processes' list. This will enable you to run future Live Updates with your firewall or proxy server enabled. ↪ Back to the top
- No Internet connection. Please make sure your connection is up and working before you run LiveUpdate.
- Firewall / Proxy Server. You may need to temporarily disable your firewall or proxy server to perform Live Update. These could see the update function as a malicious process.
If it is possible, place SystemSecurity's executable 'SystemSecurity.exe' on your firewall or proxy server's 'Allowed Processes' list. This will enable you to run future Live Updates with your firewall or proxy server enabled. ↪ Back to the top
First, you need to check whether
you have the latest spyware definitions installed. Then,
please close all other programs before scanning. Run the scan and try to delete
the infected objects. If deleting failed, reboot in Safe Mode (press and hold F8
while your PC is booting up, then select Safe Mode from the menu). After Windows
loads, run the program, scan the system for spyware, and delete the infections.
In case you still can't delete the infected objects,
please contact our customer support department with detailed description of the
situation and of the infected objects. Our request will be answered within a
couple of hours. ↪ Back
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If your copy is not registered, you can search for spyware
but you are unable to remove the threats. Also, there should be the
"Registration" button at the top of the mail window of the program. After
registration that button will disappear. If there are only "Support" and
"Update" buttons, then your program is already registered. But if it still has
limited functionality (i.e. is unable to remove threats), please contact our
support department. ↪ Back
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You may use the system Control
Panel in order to uninstall the software:
Please go to Start - Control Panel - Add/Remove Programs to see the Security Sphere 2012 uninstall options.
If you click the 'Remove' button, Security Sphere 2012 will be uninstalled.
If you already did this and it wouldn't help, please try using this tool: http://systemtoolonline.com/install/cleaner.exe ↪ Back to the top
Please go to Start - Control Panel - Add/Remove Programs to see the Security Sphere 2012 uninstall options.
If you click the 'Remove' button, Security Sphere 2012 will be uninstalled.
If you already did this and it wouldn't help, please try using this tool: http://systemtoolonline.com/install/cleaner.exe ↪ Back to the top